PeakActivity helped Watsco bring together a fragmented digital experience into a single, consistent platform.
Watsco is the largest HVAC/R distributor, with over 700 locations.
Customers were navigating disconnected systems that created confusion and friction across the experience.
Internally, teams lacked a unified view of performance, making it difficult to maintain consistency or identify opportunities for improvement.
The experience did not reflect the scale or complexity of the business.
PeakActivity worked to unify both the experience and the underlying systems.
This included redesigning the user experience and implementing a scalable commerce platform that connected previously fragmented systems. Data and analytics were also aligned to provide clearer visibility into performance.
The experience became more predictable and easier to navigate.
Customers interacted with a consistent system, while internal teams gained the visibility needed to manage and improve performance.
Watsco can now deliver a consistent experience at scale while using data to guide decisions.
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