+35%
Lift in CLTV with fully unified omnichannel CX
Omnichannel Experience Design:
Seamless and Personalized
Designing unified brand experiences that deliver confidence and consistency across every channel, screen, and system.
+28%
Conversion lift from cross-channel personalization
-40%
Decrease in customer support time with journey continuity
+3x
Increase in store contribution to eCommerce via digital fulfillment logic
Customers Don’t Think in Channels
It’s quite common for customers to browse on mobile, purchase on desktop, and return in-store — and do it all differently on the next engagement. And while your brand might not have launched all those marketplaces at the same time, shoppers still expect it all to feel like one conversation. Consistency isn’t just brand equity; it’s conversion power.
PeakActivity helps brands design and build true omnichannel experiences that connect every touchpoint across eCommerce, in-store, mobile, support, content, and beyond.
Why Your Omnichannel Experience Matters
● 76% of customers use more than one channel before making a purchase
● Customers expect continuity across browsing, buying, and support
● Disjointed experiences destroy trust and drive abandonment
● Omnichannel customers spend 30% more over their lifetime
Our Omnichannel Experience Design Services
Omnichannel Experience Strategy
Channel Integration & Continuity Mapping
Personalized Experience Design
Measurement & Optimization Support
Build One Brand Experience with PeakActivity
Clients
Give Your Customers a Brand Experience That Moves With Them
Your customers aren’t thinking about platforms, channels, or data flows. They just want a smooth experience that feels familiar and works every time.
We’ll meet you where you are, guide the climb, and help you build an experience that delivers for every customer on every channel.
Frequently Asked Questions
What makes an experience truly “omnichannel”?
What systems do you integrate into omnichannel builds?
How do you measure omnichannel performance?
Do you design for in-store experiences too?
Can you support personalization across channels?
Partners & Platforms
From official platform partnerships and advanced certifications to category-defining eCommerce experience, PeakActivity brings best-in-class tools, tech, and teams to every engagement.
OUR CLIENTS
