+45%
Increase in employee satisfaction scores
Employee Experience Programs:
Empower the People Who Power Your Brand
Build employee experience programs that engage teams, enable excellence, and elevate customer outcomes.
-30%
Reduction in customer complaints tied to internal errors
+25%
Increase in operational efficiency post-EX tool rollout
+2.5x
Higher NPS from teams with full enablement access
Great CX Starts Inside the Business
You can’t deliver a world-class customer experience with a team that is disengaged, unsupported, or stuck in broken processes. Your frontline associates, customer service reps, merchandisers, and operations teams are the engine of your brand. When their experience at work is subpar and their voices go unheard, the customer always feels it.
The path to loyalty and LTV runs right through your people. PeakActivity helps design employee experiences that boost performance, foster retention, and align team success with customer satisfaction.
The Power of a Great Employee Experience (EX)
When people feel empowered, supported and trusted to do their best work, they do. They bring a positive energy to the workplace that spills over into customer interactions, product designs, and other brand touchpoints.
● Engaged employees are 3x more likely to deliver great customer service
● Improved EX leads to higher productivity and lower turnover
● Friction-free tools mean faster fulfillment and better operations
● Great EX directly correlates with better NPS, CSAT, and CLTV
Our Employee Experience Services
EX Strategy & Program Design
Enablement Tools & Performance Support
Feedback Loops & Culture Building
Measurement & Optimization
Why PeakActivity?
Clients
PeakActivity Builds Teams That Power Great CX
Your people deserve systems that support them, tools that empower them, and a culture that lifts them up. Whether you're building from the ground up or optimizing an existing program, PeakActivity will walk with you, guiding each step of the climb with insight, care, and proven expertise.
Frequently Asked Questions
What’s the connection between EX and CX?
Do you support in-store and remote teams?
What platforms do you support or integrate with?
Can you help us measure the impact of EX programs?
What if we’re starting from scratch?
Partners & Platforms
From official platform partnerships and advanced certifications to category-defining eCommerce experience, PeakActivity brings best-in-class tools, tech, and teams to every engagement.
OUR CLIENTS
