Customer Journey Mapping: Fix the Friction & Drive the Win.

Map your end-to-end customer experience to uncover insights, remove barriers, and unlock better outcomes at every touchpoint.



+30%

Increase in engagement by fixing path-to-purchase

+3x

Improvement in cross-functional alignment post-journey workshops

+20%

Lift in conversion with journey-informed personalization

<4 Weeks

From kickoff to prioritized journey insights

You Can’t Improve What You Can’t See

Your customers are flowing seamlessly between apps and websites while your team is building those experiences in silos.  Customers don’t operate in channels — they just expect them all to work. That’s why understanding the end-to-end journey is crucial. 

PeakActivity leverages decades of experience in data and commerce to help you bring your customer journey into new focus. We connect behavior, data, sentiment, and business goals into a living blueprint you can act on with confidence.

Journey Mapping That Drives Results

We use data — not guesswork — to build a journey map your teams can trust and rely on.

● Unifies teams around a shared understanding of the customer

● Surfaces pain points you didn’t know existed

● Prioritizes actions based on real impact

● Aligns initiatives to moments that move the needle

Our Customer Journey Mapping Services


Discovery & Alignment

Journey Visualization & Touchpoint Mapping

Insight Synthesis & Opportunity Identification

Activation & Optimization Support

See (and Fix) the Whole Journey with PeakActivity

Clients


With the Journey Mapped, You Can Improve Every Step

When you see what your customer sees, you can build experiences that truly move them.


At PeakActivity, we help  uncover the invisible roadblocks to connect the dots across every channel, moment, and mindset. 


Let’s map your journey to better outcomes.

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Frequently Asked Questions


What’s the difference between journey mapping and user flows?

Who needs to be involved in journey mapping?

Can you support journey mapping for B2B or hybrid models?

Do you deliver just the maps or help implement them too?

Partners & Platforms

From official platform partnerships and advanced certifications to category-defining eCommerce experience, PeakActivity brings best-in-class tools, tech, and teams to every engagement.

OUR CLIENTS